About Us

Russell Church
Chief Operating Officer

Russell Church, as an officer of several of EEA’s companies, has an extensive background in commercial real estate acquisitions and financial management. He has been with the EEA family of companies since 1998; in that time he has done extensive work in strategic development for the company and real estate portfolio management. Through his investment portfolio expertise and extensive knowledge of multifamily property management, Mr. Church worked directly with the owner of RESOLVE in the development and formation of  RESOLVE. As RESOLVE's Chief Operating Officer, Mr. Church is responsible for strategic planning and implementation of policies within the organization, monitoring daily operations and overseeing all personnel. Since its inception, Mr. Church has taken RESOLVE from a small, startup company to a full service collection agency providing collection returns above the norm to our many valued customers. Due to Mr. Church’s ongoing research and development, RESOLVE now offers various services including resident and pre-employment screening that has quickly further secured RESOLVE as a leader in the property management industry. RESOLVE continues to move forward, under the leadership of Mr. Church, in this fluctuating economy to provide and maintain a superior quality of services and personnel. Mr. Church holds a Bachelor of Science degree in both Finance and Management from Virginia Polytechnic Institute and State University. He is a Chartered Financial Analyst and a Certified Commercial Investment Member.

Mr. Church is based in the corporate office and can be reached at 336-540-1905 or by email at  russell.church@resolve-partners.com

Michael Cook
Operations Manager

 

Jai Lewis
Client Services Supervisor

  Jai Lewis is the Client Services Supervisor for Resolve Partners.  She is responsible for client and applicant experience.  She oversees logistics and        personnel for our tenant screening, employment screening, and debt collection departments. 

  Jai brings 20 years’ worth of experience in customer satisfaction to Resolve Partners and its clients.  She began with us in 2010 as a debt collector          after  13 years with Time Warner Cable.  She earned an advanced FCRA certification from the National Association of Professional Background              Screeners and is an active member of the Greater Charlotte and Piedmont Triad Apartment Associations.

  Jai spends her off time coaching a recreational soccer team that Resolve Partners proudly sponsors, and singing in her church choir.  Jai can be              reached at (336) 217-1009 or by email at jai.lewis@resolve-partners.com.  

Jillian Bass
Utility Billing Manager

 

Simone Salazar
Senior Collections Specialist

Simone Salazar is the Senior Collections Specialist for Resolve Partners. She is responsible for our 3rd party bad debt collection department.  She also assists our clients with collection disputes, tenant screening, and verifications.

Simone joined Resolve Partners in March 2011. She brings over 13 years of experience in both 1st and 3rd party collections.

When not in the office, Simone enjoys spending time with her children and numerous outdoor activities.  She can be reached at (336) 217-1006 or by email at simone.salazar@resolve-partners.com

Jillian Bass is the Utility Billing Manager for Resolve Partners.  She is responsible for all aspects of advanced analytics, sub meter information gathering, client reporting, software integration, hot water allocation and billing presentation for all sub metering and RUBS services.  Jillian also leads the Resolve team of Billing Specialists on client satisfaction and compliance matters.  She believes that prompt and friendly customer service for all clients at all sites is fundamental to maintaining a successful utility management program.

Jillian joined Resolve in March 2017.  She brings 10 years of experience as a Multifamily Property Manager serving varying property types in the North Carolina Triad area.  She is a Certified Apartment Manager, as well as being a Tapwatch Certified Technician.  Jillian graduated from the University of North Carolina at Greensboro with a Bachelor of Science degree in Economics.

As a member of the National Piano Guild, Jillian was a competitive piano player for years.  When not enjoying the local music scene, she can be caught watching basketball with her husband and beloved 13 year old cat named Frohike.  Jillian is originally from Beaufort, North Carolina and loves to visit her family whenever she gets a chance.  Jillian can be reached at (336) 217-1009 or by email at jillian.bass@resolve-partners.com.

 

Michael Cook is the Operations Manager for Resolve Partners.  He is responsible for overseeing our professional team of Sales Representatives, Screening Processors, Utility Management Specialists, Collectors and Administrative staff.  Michael also provides client satisfaction, product development, and vendor relations support for all divisions. 

Michael joined Resolve Partners in May 2016 following 7 years as a multifamily client.  He brings 18 years experience in business and sales management with a focus on the multifamily and real estate industries.  Michael holds an advanced FCRA certification from the National Association of Professional Background Screeners, and is a proud member of the National Apartment Association, National Association of Residential Property Managers, and many regional apartment associations. 

When not at the office, Mike enjoys watching college football with his wife and daughter, virtually any outdoor activity that can be suggested, and woodworking.  When at the office, he can be reached at 336-346-3095 or by email at mike.cook@resolve-partners.com