Complete Resident Screening by Resolve

RESOLVE offers the most comprehensive RESIDENTS screening services available for the multi-family real estate industry. We enable property owners and managers to effectively evaluate residents during the application phase.

Our service allows you to quickly turn qualified applicants into residents, and help protect your property from problem renters. This enables you to avoid financial losses as well as potential liability.

RESOLVE offers reports which provide information about the applicant’s current financial situation, credit score, payment history, eviction history, criminal records as well as personal data, such as employment and address history.

Why Choose RESOLVE For Resident Screening Services?

  • - CONSUMER CREDIT REPORTS
  • - CREDIT SCORES AVAILABLE
  • - CRIMINAL RECORDS SEARCH
  • - EVICTION RECORDS SEARCH
  • - RESIDENCE VERIFICATION
  • - EMPLOYMENT VERIFICATION
  • - EASY ONLINE SYSTEM
  • - IMMEDIATE AUTOMATED DECISIONS
  • - CUSTOMIZABLE DECISION CRITERIA
  • - COST EFFECTIVE SCREENING SOLUTIONS
  • - ADVERSE ACTION NOTICE GENERATION
  • - TECHNOLOGY PARTNERS & INTEGRATION
CONSUMER CREDIT REPORTS

RESOLVE provides you with the complete credit report on the potential resident for your review. Credit reports will provide you with a payment, employment and address history as well as a financial and credit summary. Public records and a list of recent inquiries are also included on the credit report. Identity Fraud has been growing rapidly over the past few years and our credit reports will also flag any inconsistencies that are found within the information in the credit file versus what is being provided by the applicant.

CREDIT SCORES AVAILABLE

A FICO score is provided for each applicant, if requested. We use the FICO score instead of an insider rating system to simplify the decision process. FICO scores are understood by most people, 450 is bad and 700 is great; why complicate the process by using a "percentage of delinquency potential" rating or a 1-100 scoring system that is offered by some of our competitors. Not all clients use the FICO score to make a decision, but if you want it, we have it available.

CRIMINAL RECORDS SEARCH - NATIONWIDE

For criminal background checks, we perform a nationwide search of Federal, State, County, and City records, as well as the Sex Offender Registry, Warrant & Wanted Persons Records and the International Terrorist Watch List. RESOLVE is continually improving our search capabilities to encompass all available resources, to avoid missing millions of records.

EVICTION RECORDS SEARCH - NATIONWIDE

RESOLVE's eviction records are available nationwide, and can be the most important piece of information in the leasing decision process. The state to state eviction record search uncovers possession judgments aswell as writ of possession orders that are both pending and closed. Our database contains over 30 million of these records and is growing every day. Your applicant may have lived somewhere and been evicted for a number of reasons and this information is key in your decision making process.

RESIDENCE VERIFICATIONS

RESOLVE's residence verification service provides you with a comprehensive report, complete with the answers to 10 pertinent questions concerning your resident's previous rental history. Have you ever wondered if the applicant provided the actual phone number for their current landlord, and that you are not speaking with their family member or friend? If not, then you should…because we have found that over 30% of resident-provided information is inaccurate. We have a solution to this problem. Our verification experts will actually verify that the person listed is the owner or property manager of the previous address, so that we can provide a complete, accurate report, and you can make an informed decision.

EMPLOYMENT VERIFICATIONS

RESOLVE's employment verification service provides you with a comprehensive report, complete with the answers to 10 pertinent questions concerning your resident's income and employment status. These questions can also be customized to fit your particular needs as well with no additional charges or fees. Have you ever wondered if the applicant provided the correct paystub, and not a fake? Or maybe they just lost their job, but they have a paystub from a month ago? If not, then you should…because we have found that over 30% of resident-provided information is inaccurate. We have a solution to this problem. Our verification experts will actually verify that the resident is currently employed and the information that was provided to you is accurate. We gather this information so that we can provide a complete, accurate report, and you can make an informed decision.

EASY ONLINE SYSTEM

Everything is done online. Each user selects a unique log-in and password, and you will have 24-hour access to our system for submitting or reviewing records. Reports are saved on the system for future review at any time.
Our automated system is available 24/7, so even if your staff is working on evenings or weekends, your screening decision is usually available immediately. In those instances where manual intervention/review of the data and reports is necessary, we typically provide a 10 – 15 minute turnaround of your screening request.

IMMEDIATE AUTOMATED DECISIONS

With RESOLVE, you will get an immediate, automated response with a COMPLETE screening decision to help eliminate your exposure to fair housing discrimination (Full Credit Report, FICO score, nationwide criminal background search, and state by state eviction records). This means you can get a decision while your applicant is still sitting in your office. No more waiting 24 hours or until next week to let them know they have a new home!

CUSTOMIZABLE DECISION CRITERIA

The criteria used by the system to decide if an applicant gets a pass, fail or conditional decision is completely customizable, and determined by YOU, not us! Decisions can be over-ridden in special cases by your management if necessary.

COST EFFECTIVE SCREENING SOLUTIONS

In most cases, we have provided our customers with cost savings AND more complete and accurate information versus what they currently receive from their screening vendor. When you consider the size of your community and number of resident screening applications you currently run, saving even a few dollars per applicant can add up to huge savings for your company!

ADVERSE ACTION NOTICE GENERATION

RESOLVE's system can automatically generate Adverse Action Letters with one click. These simplify your compliance to the Fair Credit Reporting Act. The system can provide a "generic" letter that simply states they have been denied due to the information that was obtained by the consumer reporting agencies listed, or you can select a "specific" letter that will identify the general reason(s) their application for residency has been denied.

TECHNOLOGY PARTNERS & INTEGRATIONS

In many cases we already have a partnership with the property management software that you use; this will make integration of our screening services a seamless transition. Yardi Voyager, AMSI eSite & Real Page One Site are just a few examples.